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Cisco SMARTnet - Extended service agreement

Cisco SMARTnet - Extended service agreement
Cisco SMARTnet - Extended service agreement
Cisco SMARTnet, Extended service agreement, replacement, 8x5, response time: 4 h
Excludes VAT, Plus EUR postage and packaging Other costs if applicable
Description - Cisco SMARTnet - Extended service agreement
  • Get direct access to the Cisco Technical Assistance Center (TAC), which is staffed by thousands of Cisco professionals
  • Gain access to extensive support resources 24 hours a day, 365 days a year through Cisco's online knowledge base, communities, resources, and tools
  • Within your licensed feature set, get ongoing OS support for both minor and major OS releases
  • The right level of hardware support helps minimize downtime
SMARTnet provides enhancement and maintenance support resources during the operational lifetime of your Cisco networking device. SMARTnet augments the resources of your operations staff; it provides them with access to a wealth of expertise, both on line and via telephone, the ability to refresh their system software at will, and a range of hardware advance replacement options.

Technical data - Cisco SMARTnet - Extended service agreement


Service Included Replacement
Response Time 4 hours
Service Availability 8 hours a day / 5 days a week


Service & Support Extended service agreement - parts - response time: 4 hours - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - availability: 24 hours a day / Monday-Sunday
New releases update
  • Languages available:
Please keep in mind that this shop is restricted to business clients.
All prices quoted are subject to VAT.
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The technical data is provided by a third party and is not binding.