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Cisco SMARTnet - Extended service agreement

Cisco SMARTnet - Extended service agreement
Manuf.No.: CON-SNTE-SMS-1
Art.No.: S1678439
Product group: Network Service & Support /
Manufacturer: Cisco
Cisco SMARTnet, Extended service agreement, replacement, 8x5, response time: 4 h
3,95
Excludes VAT, Plus EUR postage and packaging Other costs if applicable
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Description
  • Get direct access to the Cisco Technical Assistance Center (TAC), which is staffed by thousands of Cisco professionals
  • Gain access to extensive support resources 24 hours a day, 365 days a year through Cisco's online knowledge base, communities, resources, and tools
  • Within your licensed feature set, get ongoing OS support for both minor and major OS releases
  • The right level of hardware support helps minimize downtime
SMARTnet provides enhancement and maintenance support resources during the operational lifetime of your Cisco networking device. SMARTnet augments the resources of your operations staff; it provides them with access to a wealth of expertise, both on line and via telephone, the ability to refresh their system software at will, and a range of hardware advance replacement options.

General

Service Included Replacement
Response Time 4 hours
Service Availability 8 hours a day / 5 days a week

Details

Service & Support Extended service agreement - parts - response time: 4 hours - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - availability: 24 hours a day / Monday-Sunday
New releases update
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