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Cisco SMARTnet - Extended service agreement

Cisco SMARTnet - Extended service agreement
Manuf.No.: CON-S2P-SMS-1000
Art.No.: S1827252
Product group: Network Service & Support /
Manufacturer: Cisco
Cisco SMARTnet, Extended service agreement, replacement, 24x7, response time: 2 h)
998,83
Excludes VAT, Plus EUR postage and packaging Other costs if applicable
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Description
  • Get direct access to the Cisco Technical Assistance Center (TAC), which is staffed by thousands of Cisco professionals
  • Gain access to extensive support resources 24 hours a day, 365 days a year through Cisco's online knowledge base, communities, resources, and tools
  • Within your licensed feature set, get ongoing OS support for both minor and major OS releases
  • The right level of hardware support helps minimize downtime
Your network is the lifeline that connects your customers to goods and services. The effects of downtime can significantly decrease productivity, erode customer confidence, and result in lost revenue. Cisco SMARTnet Service helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics. Cisco SMARTnet Service is essential to keeping your business functions available, secure, and operating at peak performance.

General

Type Extended service agreement
Service Included Replacement
Response Time 2 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - parts - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - availability: 24 hours a day / Monday-Sunday
New releases update
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