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Cisco Services for Intrusion Prevention Systems On-Site Support - Extended service agreement

Cisco Services for Intrusion Prevention Systems On-Site Support - Extended service agreement
Manuf.No.: CON-SUO2-SMS-1000
Art.No.: S3630738
Product group: Network Service & Support /
Manufacturer: Cisco
Cisco Services for Intrusion Prevention Systems On-Site Support, Extended service agreement, replacement, 1 year, on-site, 8x5, response time: 4 h)
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Use commercially reasonable efforts to provide the following On-Site Support Services for Product detailed on an Equipment List at the specific level of On- Site Support Service indicated in such Equipment List. On-Site Support Services are subject to geographic and weight limit restrictions. Destination country importation, Customer compliance with U.S. export controls and customs processes may condition delivery times. FRUs will be shipped DDU (delivery duty unpaid) using Cisco's preferred carrier, freight prepaid by Cisco, excluding import duties, taxes and fees, where applicable. Requests for alternate carriers will be at Customer's expense. Chassis and line card replacement must be at the same level of coverage.


Type Extended service agreement
Service Included Replacement
Location On-site
Full Contract Period 1 year
Response Time 4 hours
Service Availability 8 hours a day / 5 days a week


Service & Support Details Extended service agreement - replacement - 1 year - on-site - response time: 4 hours - availability: 8 hours a day
Technical support - phone consulting - 1 year
Product info support - e-mail notification - 1 year
Product info support - web knowledge base access - 1 year
Intrusion definitions update - 1 year
New releases update - 1 year
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