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Fujitsu Support Pack On-Site Service - Extended service agreement (renewal)

Fujitsu Support Pack On-Site Service - Extended service agreement (renewal)
Manuf.No.: FSP:GBGS10Z00DEPS2
Art.No.: S6419811
Product group: Storage Service & Support /
Manufacturer: Fujitsu
Fujitsu Support Pack On-Site Service, Extended service agreement (renewal), parts and labour, 2 years (4th/5th year), on-site, 9x5, response time: 2 business days, for FibreCAT SX30; PRIMERGY SX30)
1.567,27
MSRP:  1.662,00
You save:  94,73
Excludes VAT, Plus EUR postage and packaging Other costs if applicable
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Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.

General

Type Extended service agreement (renewal)
Service Included Parts and labour
Location On-site
Full Contract Period 2 years
Support Period 4th and 5th year
Response Time 2 business days
Service Availability 9 hours a day / 5 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 2 years - on-site - response time: 2 business days - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 2 years

Compatibility Information

Designed For Fujitsu FibreCAT SX30
Fujitsu PRIMERGY SX30

Fujitsu

  • FibreCAT SX30, PRIMERGY SX30
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