VMware Support and Subscription Production - Technical support
VMware Support and Subscription Production, Technical support, for VMware vCenter Server Heartbeat, 1 server, emergency phone consulting, 1 year, 24x7, response time: 30 min
2.315,14 €
Excludes VAT, Plus postage and packaging Other costs if applicable
Available
Description - VMware Support and Subscription Production - Technical support
- Fast response times for critical issues
- Remote support
- Online access to documentation, knowledge base articles, discussion forums and other technical resources
- Product updates and upgrades
VMware vCenter Server Heartbeat delivers high availability and disaster recovery for the vCenter Server platform and all of its components - including the database and licensing server - with failover across the LAN or WAN. It supports P2V, P2P and V2V failover, ensuring consistent operation of VMware Infrastructure when vCenter Server is threatened by unplanned or planned downtime regardless of your infrastructure. It monitors vCenter Server and provides the broadest range of protection against application or operator errors, operating system or hardware failure, or external events.
Technical data - VMware Support and Subscription Production - Technical support
General
Type Technical support
Service Included Emergency phone consulting
Full Contract Period 1 year
Response Time 30 min
Service Availability 24 hours a day / 7 days a week
Software
Software Title VMware vCenter Server Heartbeat
Licence Qty 1 server
Details
Service & Support Emergency phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
Web support - 1 year - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 1 year
New releases update - 1 year
Remote administration - 1 year
Technical support - 1 year - on-site - severity critical
Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
Web support - 1 year - availability: 24 hours a day / Monday-Sunday
Web knowledge base access - 1 year
New releases update - 1 year
Remote administration - 1 year
Technical support - 1 year - on-site - severity critical
Compatibility Information
Designed For P/N: VCHB-VCMS55-C
VMware
- vCenter Server Heartbeat (Only for VCHB-VCMS55-C)